Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Last Updated: January 15, 2025
Overview
At Smartixon, we understand that planning your special celebration involves sharing personal details with us. This privacy policy explains exactly how we collect, use, and protect your information when you work with our wedding and celebration decoration services. We believe in being completely transparent about our data practices because trust forms the foundation of every successful celebration we help create.
We operate under Azerbaijan's data protection regulations and international privacy standards. This policy applies to all interactions with Smartixon, whether through our website, phone consultations, venue visits, or direct communications about your event planning needs.
We never sell your personal information to third parties, and we only share data when necessary to deliver the services you've requested from us.
Information We Collect
When you reach out to us about decoration services, we collect information that helps us understand your vision and deliver exactly what you're dreaming of for your special day. Here's what we typically gather and why each piece matters for creating your perfect celebration.
Contact Information
Your name, phone number, email address, and event location. We need this to coordinate with you, send quotes, and ensure our team arrives at the right place on your special day.
Event Details
Date, time, venue information, guest count, and celebration type. These details help us plan appropriate decorations and ensure we have enough materials for your event size.
Design Preferences
Color schemes, style preferences, theme ideas, and inspiration photos you share. This creative information helps us design decorations that match your personal vision.
Budget Information
Your budget range and payment preferences. We use this to suggest appropriate decoration packages and payment schedules that work for your financial planning.
We also collect photos during and after your event with your permission. These images help us showcase our work to future clients and maintain a portfolio of successful celebrations we've helped create.
How We Use Your Information
Every piece of information you share with us serves a specific purpose in delivering exceptional decoration services. We're not interested in collecting data just to have it – everything we gather helps us make your celebration more beautiful and memorable.
- Creating detailed proposals and quotes tailored to your specific event needs and style preferences
- Coordinating delivery schedules and setup times that work with your venue requirements
- Sending you updates about your order status, delivery confirmations, and any schedule changes
- Following up after your event to ensure everything met your expectations
- Maintaining records for warranty purposes and future service requests
- Improving our services based on feedback and celebration outcomes
We occasionally send information about new decoration styles or seasonal offerings, but only to clients who've expressed interest in hearing from us. You can always tell us you prefer not to receive these updates.
Your Privacy Rights
You have complete control over the personal information you've shared with us. Here are the specific rights you can exercise at any time, along with exactly how to use them.
Access Your Information
Request a complete copy of all personal data we have about you, including consultation notes, event details, and communication records. We'll provide this within 10 business days.
Update or Correct Data
Change any information that's outdated or incorrect. This is especially important if your contact details, event dates, or preferences have changed since we first spoke.
Delete Your Information
Request complete removal of your personal data from our systems. We'll delete everything except basic transaction records required for legal and tax purposes.
Restrict Processing
Limit how we use your information while keeping your account active. Useful if you want to pause communications but maintain your service relationship with us.
Data Portability
Receive your information in a format you can easily transfer to another service provider if you choose to work with someone else for future events.
Information Sharing and Security
We work with trusted partners to deliver complete decoration services, which sometimes means sharing specific information about your event. Here's exactly who we work with and what information they receive.
- Flower suppliers receive your event date, venue location, and quantity requirements for fresh arrangements
- Venue coordinators get setup schedules and decoration specifications to ensure smooth installation
- Delivery partners receive your contact information and venue details for timely service
- Payment processors handle transaction details but never see your decoration preferences or event information
All our partners sign confidentiality agreements and follow strict data protection standards. Your celebration details are never shared for marketing purposes.
We protect your information using industry-standard security measures including encrypted data storage, secure communication channels, and regular security assessments. Our team receives training on proper data handling, and we limit access to information based on specific job responsibilities.
Data Retention and Cookies
We keep your personal information only as long as necessary to provide services and fulfill legal obligations. Event planning details are typically retained for two years after your celebration, which allows us to help with anniversary events or answer questions about previous services.
Our website uses essential cookies to remember your preferences during browsing sessions and improve your experience when requesting quotes or information. These cookies don't track your activity across other websites and are automatically deleted when you close your browser.
If you have an ongoing service relationship with us, we retain basic contact information and service history to provide continuity for future events. You can request deletion of this information at any time after completing all contracted services.
Privacy Questions or Requests
Have questions about your privacy rights or want to make a data request? We're here to help with complete transparency and quick responses.
Email: [email protected]
Phone: +994777497779
Address: 36, 13 Mashadi Azizbayov, Sumqayit 5000, Azerbaijan
We respond to all privacy requests within 5 business days and take every concern seriously.